Customer Service

At the Undie Factory you can contact us any time of the day or night. We we will try to address any of your queries or concerns as a matter of urgency. You can contact us in any of the following ways;

  • Live Chat

    We operate a Live Chat function on our website throughout the day when our staff are in the office, you can find out if we are available to chat by visiting one of our web pages which will let you know if we are online. We are generally able to respond to your queries immediately.

  • Email

    You can contact us at admin@undiefactory.com

    Our aim is to respond with in 24hrs, but generally we respond within 4 hours.

  • Phone

    You can contact us on 0845 644 6887

    Please note when we are not in the office a voicemail service will pick up, if you leave a message we will get back to you within 24hrs.

  • Post

    LimeJuice
    1 Conway Street
    Lisburn
    BT27 4AD