This is a privacy policy for The Undie Factory. Our home page on the Web is located at www.undiefactory.co.uk

About Us

The Undie Factory is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules.

We will not pass on your details to anyone else for marketing purposes without asking you first.

We do collate statistics about site traffic, sales and other commercial information which we pass on to trusted third parties to assist us in improving the service we provide to you. However, none of this information will identify individuals.

You may opt out of the various uses of your personal information at any time, even if you have previously given your consent for us to use them.

Cookies

The Undie Factory uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site, and as such we require both permanent and session cookies to be enabled.

There is no requirement to have third party cookies enabled for our site to work. Some of our carefully selected affiliate partners may also issue cookies so that they can track sales through them. If third party cookies are not accepted it does not affect the functionality of our site.

Credit Card Details

We do not store or keep your credit card details unless specifically requested to by you. Only registered customers have this option and this is explicitly an opt-in option only. Any details are encrypted and securely stored on our server.

All credit card transactions are processed via PayPal.

Security checks

As part of our policy to protect against the fraudulent use of credit cards, we carry out random security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.

We hope you appreciate that these measures are a necessary precaution, undertaken in the interests of fraud prevention.

Accounts and passwords

Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Please note that we do not store your credit card details online.

Opting in / out

The Undie Factory offers visitors opportunities to receive ad hoc emails, vouchers, regular emails and catalogues. Some of these are opt-in, others are opt-out. Each opportunity will explicitly state whether it is opt-in or opt-out.

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

The Undie Factory
1 Conway Street
Lisburn, BT27 4AD
United Kingdom

You may contact us online via our contact us section.