We offer free returns for customers in the UK. Returns for other countries are at the buyers expense unless the return is due to our mistake or error.
The Undie Factory accepts returns up to thirty days after the delivery date on products providing the following conditions are met;
Underwear & Swimwear
We will only accept underwear as returned if the packaging is unopened and unused and security seals are intact.
We will only accept clothing products as returned if these are returned with tags attached and the product is in the same condition as when dispatched.
How to return an item from the UK?
Please contact our customer support team to initiate your return. Our team can provide a Free Post label to return your goods. Please obtain a stamped proof of posting from your local post office or a receipt with the delivery address printed and should your item fail to arrive we can still refund you.
If you wish to return via an alternate method we can not refund you for this.